We ship all orders via UPS. Orders are processed within 48-72 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays.
When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses.
Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return. Merchandise that has been worn, used, altered or damaged will not be accepted for a return. Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item.
Do not use the original shoe box as the shipping box. Kanovitch SAS, will not be responsible for processing of such items.
Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with an RA#. To process your return and receive an RA#, please email our return desk at: firstname.lastname@example.org . Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Kanovitch reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.
FINAL SALE Policy:
Your satisfaction is our priority. Unworn and unused merchandise may be returned within 14 days of delivery with original tags attached. FINAL SALE items and gift cards are not eligible for return. Once your return is received, your refund will be processed in the original form of payment or you will be issued a credit within 7-10 business days. For items purchased from an authorized third party retailer, please contact the retailer where you made the original purchase. We do not offer price adjustments on previous purchases. Items marked FINAL SALE are not eligble for return. Some exclusions apply.
payments & promotions :
We accept the following payment methods:
PayPal, Mastercard, Visa, and American Express.
PayPal, Mastercard, Visa, and American Express
We will only ship to addresses that match the billing address of the credit card you use unless using PayPal payments . When using PayPal, we will only ship to "confirmed" PayPal addresses.
Any orders placed that do not comply with this policy will be cancelled and refunded. Pricing on our website is displayed in Euros. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only.
Promotions on our site are subject to change without notice.
To place your order online:
- Select the item color and size then proceed to add the item to your cart.
- For customers with U.S. payment methods, please proceed to checkout via creditcard (Visa, Mastercard, Discover, American Express), PayPal. For international orders or customers with non-U.S. payment methods please proceed to checkout via creditcard (Visa, Mastercard, Discover, China UnionPay, JCB, Maestros International) or PayPal.
- Your billing and shipping address must be within the same country unless using PayPal.
- Once you have entered your correct email address, billing, shipping and payment information, submit your order.
- You will then receive a confirmation email once your order is successfully placed.